RETURNS FOR DEFECTIVE PRODUCTS

You may return the goods for a full refund if the product:

• Doesn’t do what it needs to do, or
• Has a defect, or
• Is unsafe, or
• Isn’t durable, or
• It doesn’t match the description.

ozcremationurns.au does not offer a return with a refund if:

• You simply change your mind.
• If product has a defect but we disclosed the defect to you.
• If you use the product incorrectly.
• The product you claim is not as described, but we can prove that it is.
• The product is as described, but you no longer want it.

Request for refunds should be made within 15 business days which is a reasonable period to determine whether our products perform as expected.

Returns and refunds will be processed within 5 business days, though replacements may take up to 30 business days depending on the product and stock.

To be eligible for a return, your item must be largely unused and in the same condition that you received it.

Additional non-returnable items:

• Damaged products
  
• Items that have been used to contain ashes

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  
• Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at michael@ozcremationurns.au

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at michael@ozcremationurns.au

GIFTS

If the item was purchased as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:

Ozcremation Urns

10 Tannant Ave,

Rutherford

NSW, 2320, Australia

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.